Data Deletion Instructions

You can ask us to delete the data we hold about you at any time. This page explains how, and what happens next. It applies to ReMessage, operated by ReMessage.

If you have a ReMessage account

You can delete individual records yourself at any time from inside the application:

• Contacts: open Contacts, select the contacts and choose Delete.
• WhatsApp number: open Settings, WhatsApp numbers and remove the connected number. This deletes the stored access token immediately and stops all message processing for that number.
• Broadcasts: open Broadcasts, open a campaign and choose Delete to remove the campaign and its report.

To delete your entire workspace, including all conversations, contacts, templates, chatbot flows and team members, email us from the address registered on the account:

• Send to remessage@gmail.com
• Subject line: Account deletion request
• Include your workspace name so we can locate the account.

If you messaged a business that uses ReMessage

If you are a customer of a business that uses our platform, that business controls your data and decides how it is used. Please contact the business directly and ask them to delete your record. They can do this in a few seconds from their Contacts page.

If you cannot reach the business, email us at remessage@gmail.com with the WhatsApp phone number you used and the name of the business, and we will forward your request and follow up with them.

You can also stop receiving messages immediately by replying STOP to any WhatsApp message sent through our platform. This marks you as opted out and excludes you from all future broadcasts.

Deleting data received from Meta

To remove our access to your WhatsApp Business Account, open Business Settings on business.facebook.com, go to Business Integrations, select ReMessage and choose Remove. You may also remove the number inside our application. In both cases we delete the stored access tokens and stop processing data for that account.

What we delete and when

• Verified deletion requests are completed within 30 days.
• Access tokens and API keys are deleted immediately on request.
• Deleted data is removed from backups within 35 days as backups rotate.
• We may retain a minimal record where the law requires it, for example invoices for tax purposes, and anonymised aggregate statistics that cannot identify any person.

Confirmation

We confirm every completed deletion by email. To protect your data, we may ask you to verify your identity before acting on a request.

Contact

ReMessage
TODO: Street, City, State, PIN, India
Email: remessage@gmail.com
Phone: +91 00000 00000