Terms of Service

These Terms of Service (“Terms”) govern your use of ReMessage, a service provided by ReMessage, TODO: Street, City, State, PIN, India (“we”, “us”). By creating an account or using the service you agree to these Terms. If you do not agree, do not use the service.

1. The service

ReMessage is a customer relationship platform built on the official WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. It lets you connect your own WhatsApp Business phone number, manage conversations in a shared inbox, send approved message templates, and automate replies.

We are an independent software provider. We are not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. WhatsApp is a trademark of Meta Platforms, Inc.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate information and keep it up to date.
• You are responsible for all activity under your account and for keeping your password secure.
• You must notify us promptly of any unauthorised use of your account.

3. Your WhatsApp Business Account

• You connect a phone number and WhatsApp Business Account that you own or are authorised to manage. Both remain yours at all times.
• You are responsible for complying with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and all Meta platform terms.
• Meta charges you directly for message delivery. Those charges are between you and Meta, and we are not responsible for them.
• Meta may restrict, suspend or terminate your WhatsApp Business Account or reduce your messaging limits based on quality ratings and policy compliance. We have no control over those decisions.

4. Acceptable use

You agree that you will not use the service to:

• Send messages to people who have not given you opt-in consent to be contacted on WhatsApp.
• Send spam, bulk unsolicited messages, or continue messaging people who have opted out.
• Send unlawful, misleading, fraudulent, defamatory, obscene or harassing content.
• Impersonate any person or organisation, or misrepresent your affiliation with one.
• Promote goods or services prohibited by the WhatsApp Commerce Policy, including illegal drugs, weapons, tobacco, alcohol where restricted, adult content, gambling where restricted, or unapproved medical products.
• Collect or store payment card details, passwords or other sensitive credentials in message content.
• Reverse engineer, resell or copy the platform except as expressly permitted in writing.
• Attempt to access another customer's workspace or data, or interfere with the operation of the service.
• Exceed rate limits, or attempt to circumvent technical or policy safeguards.

We may suspend or terminate accounts that breach this section, with or without notice where the breach is serious.

5. Consent and opt-out

You are solely responsible for obtaining and recording opt-in consent from every contact before sending them template messages. The platform automatically honours common opt-out keywords such as STOP and UNSUBSCRIBE, and excludes opted-out contacts from broadcasts, but this does not remove your own legal obligations under applicable law, including consumer protection and data protection law.

6. Your data

You retain ownership of your contacts, messages and other content. You grant us a limited licence to host, process and transmit that content solely to provide the service. Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, you are the controller and we are the processor.

7. Fees

• Paid plans are billed in advance for the period shown at the time of purchase.
• Fees are non-refundable except where required by law.
• We may change pricing with at least 30 days notice before the change takes effect for your account.
• Meta message charges are separate and billed by Meta to your own account.

8. Availability and support

We work to keep the service available but do not guarantee uninterrupted operation. The service depends on the WhatsApp Business Platform and on third-party infrastructure, which may experience outages outside our control. We may perform scheduled maintenance and will give notice for significant planned downtime where practical.

9. Suspension and termination

• You may cancel your account at any time from the application or by contacting us.
• We may suspend or terminate your account for breach of these Terms, non-payment, or where required by Meta or by law.
• On termination your access ends and your data is deleted in line with the retention periods in our Privacy Policy. Export your data before cancelling.

10. Disclaimer

The service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or related to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or ten thousand Indian rupees, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded by law.

12. Indemnity

You agree to indemnify and hold us harmless from claims, damages and costs arising from your use of the service, your content, or your breach of these Terms or of the WhatsApp policies.

13. Changes

We may update these Terms. We will update the date above and, for material changes, notify account owners by email. Continued use after the change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, without prejudice to any mandatory consumer protection rights in your country of residence.

15. Contact

ReMessage
TODO: Street, City, State, PIN, India
Email: remessage@gmail.com
Phone: +91 00000 00000